General inquiries

For questions about Afiru’s platform, pricing, or partnerships, please reach out to our support team at [email protected]. Messages are reviewed during business hours, and you can expect a thoughtful response that reflects our commitment to service excellence. To help us assist you faster, please include a brief description of your inquiry and any relevant context.

Developer submissions

Developers seeking to publish apps, build integrations, or propose enhancements to Afiru should email [email protected] with the subject line “Developer Submission.” Please provide:

• The submitting entity’s name and primary contact
• A concise overview of the submission (app, integration, SDK, or feature)
• Key use cases and intended audience
• Technical specifications: APIs, authentication, data models, and any SDKs
• Documentation links or attachments (API docs, architecture diagrams, UI flows)
• Sandbox or test credentials, if applicable
• Proposed timeline and any milestones or launch dates

If your submission requires security review or approval from a dedicated partner manager, we will outline the next steps in our reply and assign a point of contact.

Response times

To ensure predictable service, Afiru provides the following response time guidelines:

• General inquiries: typically 1–2 business days
• Developer submissions: initial review within 5–7 business days; if additional details are needed, you will be contacted within 2–3 business days
• Urgent security or reliability concerns: we strive to acknowledge within 4 hours during standard business hours

All messages receive an acknowledgment, and you will receive progress updates through the contact channel you used. We remain committed to transparent, professional communication at every step.